Accessibility Statement

This accessibility statement applies to warmhomesleicestershire.co.uk

This website is run by Sustainable Building Services (UK) Ltd in partnership with Leicestershire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text
• most older PDF documents are not fully accessible to screen reader software
• live video streams do not have captions
• you cannot skip to the main content when using a screen reader
• there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by calling 0116 444 0018 or emailing info@leicestershirewarmhomes.co.uk

[provide both details of how to report these issues to your organisation, and contact details for the unit or person responsible for dealing with these reports].

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email info@leicestershirewarmhomes.co.uk
• call 0116 444 0018
• [add any other contact details]

We’ll consider your request and get back to you in [number] days.

If you cannot view the map on our ‘contact us’ page, call or email us info@leicestershirewarmhomes.co.uk for directions.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Sustainable Building Services (UK) Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

(a) This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement